UPDATE 7/28/2017 @ 4:42PM – PUBLISHER APOLOGY, TRANSLATOR DISMISSED
ArsLogica LP has issued a public apology via the Steam Devoid of Shadows discussion forum. The statement is provided in full below.
First of all, we apologize to all those who were offended by our reaction to the criticism of translations and the message of our translator. It was our mistake and we are very upset by this situation. We are grateful to everyone who sent us constructive comments. At the moment we are working on correcting mistakes and inaccuracies in the texts. And we ask everyone to refrain from trolling. Yeah, we are really very upset by what happened!
The users who posted in the initial thread also appear to have been unbanned. The publisher has also indicated in a separate comment that the translator has been dismissed.
Developer Gleb Sokolov of N-Game Studios also issued a statement of his own regarding the legal threats controversy, which is available below.
My name is Gleb Sokolov, I’m one of the developers of Devoid of Shadows from N-Game Studios. Firstly, I must say that I had a serious conversation with ArsLogica publishing team and I insisted on a revision of the policy of communication with the community. I am deeply convinced that it’s unacceptable to use repressive measures against players who rightly criticize the shortcomings of the game. At the moment, all players who have been banned from the forum are already unlocked.
I believe that the translator made a mistake when he threatened the players with legal persecution. It’s just stupid. And due to the fact that the translator previously had no experience in the game industry and communication with players. And of course ArsLogica made a mistake, allowing the publication of this message.
I have been developing games for more than 15 years. And I saw different situations. I’m sad that all this happened with the game, over which my team worked. The development of DoS was not easy. Since ArsLogica was engaged in the creation of game design, plot, texts, localizations of the game, we could not always influence these things. Unfortunately, not everything turned out as we wanted. For many reasons. But, we tried to do everything we can to ensure that players are satisfied.
Now we are working on a patch to fix a bugs and flaws in the game. It’s important for me to have an honest relationship with the community of players. And I will do everything in my power to ensure that the situation with localizations is also corrected.
After receiving extensive criticism in the game’s Steam forum over the translation quality of its store page and in-game text, Devoid of Shadows publisher ArsLogica LP has fired back at users by publishing a statement threatening possible legal action against anyone voicing further criticism.
In a now-deleted forum thread, a translator employed by ArsLogica LP published the following statement via the ArsLogica steam account:
“Hello, I am a part of the Devoid of Shadows team and I am a professional translator having many years of experience. My name is listed in the credits, (see the section of the English localization). I am responsible for my work, and any further attacks on the quality of English translation, especially from the non-speakers who make several EGREGIOUS grammatical mistakes in ONE sentence, are considered as entrapment, unless you prove that you know both languages (original and English) and provide your own interpretation of the English text. If you fail to establish a prima facie case, we shall hold you responsible for any damage the company suffers as a result of your claims, emotional injuries and other degrading measures.”
The entire thread is available in screenshot form below.
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Shortly after several users responded to the statement the thread was deleted and several (possibly all) users who posted in the thread were permanently banned from the game’s forum, including myself.
Someone messaged me saying that devs also banned everyone that posted there, can @RegretZero confirm when time permits?
— Vadim (@YellowAfterlife) July 25, 2017
The publisher has since gone silent on the Steam forum.